- #Unable to remove hyperlink in word how to#
- #Unable to remove hyperlink in word download#
\Office\15.0\Common\Internet for Office 2013
In Registry Editor, browse to one of the following subkeys (create the key if it does not exist):. Click Start, type regedit in the search box, then click on the regedit.exe program to open it. Microsoft have a help page about this issue – it’s for a slightly different error message but the causes and the registry fix are the same. #Unable to remove hyperlink in word download#
The ‘Cannot download the information you requested’ error message may appear in certain circumstances if Internet Explorer is not your default web browser. A known issue with Office document hyperlinks
Now click OK, then close IE and restart the computer – hopefully that problem should now be fixed.Ģ. Open IE and click on Tools / Internet Options / Advanced then scroll down to the Security settings and untick the box for ‘Do not save encrypted pages to disk’ as shown below:. In this scenario, some hyperlinks may work ok (because the website has not set a ‘Pragma: no-cache’ header or they are http) while others will not work. If the webpage specifically asks IE not to do this and IE is set to not save encrypted pages to disk, the download will fail and you’ll see the error message. 
However, in order for the hyperlink to download the webpage, it does have to be saved to IE’s cache. It is possible that the webpage has set a ‘Pragma: no-cache’ header behind the scenes – this asks IE not to save the webpage to IE’s cache. If the hyperlink is to an encrypted (secure) webpage There are several possible causes, each with their own solution. the hyperlink is invalid – copy and paste it into a web browser to see if it opens the webpage directly. Note: similar error messages may be caused by other issues e.g.
Hyperlinks are often included in Excel spreadsheets, Word documents and Outlook emails – in some cases the error message may appear when you click the hyperlink, instead of it opening the website in your default web browser.
#Unable to remove hyperlink in word how to#
How to restore Windows to an earlier copy.The ‘Cannot download the information you requested’ error message may appear when you try to open a hyperlink (website link) from within a Microsoft Office program. Visit the page linked below for help on activating a Windows restore point. You can try restoring Windows to a previous point in time to see if that fixes the problem. If system files that relate to file actions and permissions get corrupted, it can cause multiple problems, including not being able to delete the files. How to change a user account to an administrator account.įaulty system files in Windows can cause your problems uninstalling a desktop icon however, this is rare. Alternatively, change the account to be an administrator-level account. If you are using a personal computer but not logged in with an administrator-level account, review the account permissions to see if delete privileges can be granted. If you don't have the necessary permissions, you can't delete the icon. Some files on the desktop may require elevated privileges to remove them, especially if they are related to important Windows programs. The user account you use to log in to Windows may not have permissions to delete some types of files. Unable to delete file: being used by another person or program. See the page linked below for help fixing either of these issues. It's possible that the icon is in use by another program and cannot be deleted until that program is closed. If you can't delete the desktop icon, it might be set as read-only, preventing you from deleting it. For these programs, you may need to contact the program developer to determine if and how you can remove the desktop icon without uninstalling the program. 
Some programs won't allow you to delete the desktop icon without uninstalling the program. If the icon is not a shortcut to a program but rather the main program itself, you may not be able to delete it. Review each section below to determine if these reasons are the cause for not being able to delete the icon. If you tried to delete a desktop icon and it does not work, there are several possible causes.
Uncheck the box next to the desktop icon(s) you want to remove, click Apply, and click OK. In the Personalize appearance and sounds window, click the Change desktop icons link on the left side. You must right-click an empty space on the desktop. If you don't see the Personalize option in the pop-up menu, make sure you did not right-click an icon.
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